Everything changes and nothing changes in insurance. It is all about connections at the right place and time, with the right people and between the right systems at the right moment in time. As an industry we readily agree that connections and trust are the backbone of insurance, even in a landscape where change is the only constant. Making connections, but where? Focus on the end customer and add more channels and cost? Focus on operational efficiency and make better connections in the back office? Yes, yes and no! It’s the mid-office where connections should be made.
“Never do what others do better” has become the mantra in software development. At Roundcube we recognised this many years ago when we embarked on a partnership journey with Software AG, which has proven to be mutually beneficial. The BPM engine of Software AG is unparalleled and supported across thousands of industries around the world. Yet there is still an appetite to understand the specific needs and challenges of industries such as Insurance. Here is what they have to say about our Roundcube partnership:
Why believe us? Yes, we put our expertise, reputation, capital and energy into a strategy and platform we believe in. Look wider and match our vision and mission with that of an industry analyst who speaks with you, your peers, our competitors and us. Here’s what Celent recommends for Platform as a Service vendors. A relevant message for us and for you:
Business architecture models the mission of an enterprise. An insurance enterprise is by nature dynamic. Especially, when it wants to keep up with the changing behaviours of society, the market and its customers. Instant, open and relevant experiences have become a fact of life and need to be reflected in any architectural design.
A customer journey is a much (over)used promise but it circles around two core elements: the journey is designed with the customer as the beginning and end point, not the company structure, nor accepted industry ways of working. Secondly, everyone is a ‘customer’ and should have a great and relevant user experience, whether you are a client, a broker or agent partner of an internal user.
Roundcube’s flexible, service-oriented architecture and pre-built Application Programme Interfaces (APIs) mean it can be easily integrated into any existing IT environment. Roundcube’s solutions preserve and extend legacy applications, but take away the limitations of these systems. This is a much less costly and less risky approach than ‘rip and replace’, and enables insurers to quickly make their organisations future-proof.
The core Roundcube team consists of top players in each of their field and who through their character, expertise and experience form a synergetic team working towards a shared passion: Roundcube as the leading mid-office platform for insurers with a mission.