A customer journey is a much (over)used promise but it circles around two core elements: the journey is designed with the customer as the beginning and end point, not the company structure, nor accepted industry ways of working.
Secondly, everyone is a ‘customer’ and should have a great and relevant user experience, whether you are a client, a broker or agent partner of an internal user.
The journey element is safeguarded through its services oriented design. The second relevant CEX promise is delivered through great UX designers and programmers and more importantly through great data analytics.
Roundcube leverages data analytics from multiple in- and external sources, including suggested product configuration. It supports core functions of the policy lifecycle and helps especially Commercial and Specialty Lines carriers to increase operational efficiency and enhance customer service and experience.